Training Cancellations

Each training requires a minimum number of attendees. If the minimum enrollment is not met 60 days before the scheduled training date, the training may be canceled. If a training is canceled, registered attendees may choose to receive a full refund (less processing fees) or apply their registration payment to another WSGB training within one (1) year of the original training.

Attendee Cancellations

Cancellation requests must be submitted by email to hello@whensurvivorsgivebirth.com.

Attendees who cancel their registration more than 60 days before the scheduled training date will receive a full refund to the original form of payment (less processing fees).

Attendees who cancel their registration less than 60 days before the scheduled training date can apply 50% of their registration payment to another WSGB training within one (1) year of the original training. 

Birth professionals who have to miss the training to attend a birth, must send an email to hello@whensurvivorsgivebirth.com at least two (2) hours before the training begins.  After the training, we will follow up with you to discuss our policies for transferring your registration to another WSGB training within one (1) year of the original training. 

All other cancellations are non-refundable.

No-Shows

Registrants who do not attend and do not provide notice will forfeit all registration fees.

Purpose
When Survivors Give Birth is committed to providing high-quality training programs and a positive learning experience for all participants. We take all complaints and disputes seriously and view them as opportunities to improve our programs and services.

Scope
This policy applies to all participants enrolled in any training, workshop, or program offered by When Survivors Give Birth.

Policy
1) Commitment to Fair Review

When Survivors Give Birth maintains a fair, transparent, and timely process for reviewing and resolving participant complaints or disputes related to our programs, instructional quality, staff conduct, or administrative processes.

2) How to Submit a Complaint

Participants who wish to file a complaint should submit it in writing via email to hello@whensurvivorsgive.com. The complaint should include:

 - Participant’s full name and contact information

 - The training name, date, and instructor names

 - A detailed description of the issue or concern

 - Any relevant supporting documentation

3) Response Timeline

We will acknowledge receipt of all complaints within 72 hours (three business days) and will begin a review of the issue promptly. Depending on the nature and complexity of the matter, a formal response or resolution will typically be provided within fifteen (15) business days of the acknowledgment.

4) Review and Resolution Process

 - The complaint will be reviewed by the Chief Operations Officer.

 - If additional information is needed, the participant may be contacted for clarification.

 - The organization will make every effort to resolve the issue in a fair and respectful manner.

 - If the participant is not satisfied with the outcome, they may request a secondary review by the Executive Director. (Note: In the case the Executive Director is named in the complaint, the participant may request a secondary review by the Board President.)

5) Confidentiality

All complaints and related information will be handled confidentially and shared only with individuals directly involved in the review and resolution process.

6) Continuous Improvement

When Survivors Give Birth records and reviews all complaints as part of our ongoing quality improvement efforts.

Contact
For all participant complaints or disputes, please email: hello@whensurvivorsgivebirth.com

Last updated: November 5, 2025